The tables define the criteria and base weights for each area model.
Slots
The slots model assesses depth of choice, variety and the ability to find a desired game.
| Criterion |
Weight |
What is assessed |
| Catalog depth |
25% |
Number of slots |
| Provider variety |
20% |
Choice of studios |
| Variety of categories and formats |
15% |
Different game types |
| Exclusive and branded content |
15% |
Distinctive catalog offerings |
| Search and browsing |
10% |
Finding desired games |
| Catalog availability and transparency |
10% |
Clarity of catalog contents and availability |
| Tournaments and special content |
5% |
Additional game formats |
Live casino
The live casino model covers table games, distinctive offerings and how the lobby works.
| Criterion |
Weight |
What is assessed |
| Range of table games |
25% |
Available game types |
| Live catalog depth |
20% |
Choice of live offerings |
| Provider variety |
15% |
Studios represented |
| Game shows and formats |
15% |
Variety of game experiences |
| Lobby and search |
10% |
Finding offerings |
| Availability and transparency |
15% |
Clarity of offerings and access terms |
Crash games
The crash games model combines catalog variety with clear mechanics and risk information.
| Criterion |
Weight |
What is assessed |
| Catalog size and breadth |
25% |
Choice of crash games |
| Variety of games and providers |
20% |
Differences between offerings |
| Rules and mechanics transparency |
20% |
Clear game descriptions |
| Category navigation |
15% |
Finding the desired format |
| Availability and currency |
10% |
Dated access information |
| Risk and volatility information |
10% |
Quality of risk explanations |
Sports betting
The sports betting model covers events and markets, odds and section usability.
| Criterion |
Weight |
What is assessed |
| Sports and esports coverage |
15% |
Disciplines offered |
| Event volume |
15% |
Choice of events in a given period |
| Market depth |
15% |
Betting options |
| Live betting coverage |
15% |
In-play offerings |
| Odds competitiveness |
20% |
Comparable markets and time of observation |
| Interface and navigation |
10% |
Finding an event and bet |
| Geographic availability and transparency |
10% |
Audience access terms |
Bonuses and promotions
The bonuses model considers usage terms alongside the offer's nominal value.
| Criterion |
Weight |
What is assessed |
| Stated bonus value |
15% |
Offer amount and composition |
| Wagering requirement |
25% |
Burden on the user |
| Maximum bonus, winnings and limits |
15% |
Monetary caps |
| Time limits |
10% |
Time to use the offer |
| Eligibility and geographic restrictions |
10% |
Who can claim the promotion |
| Promotion variety and loyalty program |
10% |
Choice of offers |
| Terms transparency |
15% |
Completeness and clarity of rules |
App and mobile access
The mobile access model assesses platforms, installation and core feature performance.
| Criterion |
Weight |
What is assessed |
| Platforms and mobile access |
15% |
Available ways to use the service |
| Download source and installation safety |
15% |
Origin and installation path |
| Stability |
20% |
Errors and completion of actions |
| Performance speed |
15% |
Loading under known conditions |
| Feature parity with the web version |
15% |
Differences in capabilities |
| Ease of use and navigation |
10% |
Completion of core tasks |
| Login and account security |
10% |
Mobile authentication journey |
Deposits and withdrawals
The payments model considers deposits and withdrawals separately, along with transaction restrictions.
| Criterion |
Weight |
What is assessed |
| Range of payment methods |
15% |
Method classes represented |
| Deposit availability and limits |
10% |
Funding terms |
| Withdrawal availability and limits |
15% |
Payout terms |
| Actual processing speed |
20% |
Outcome of a completed transaction |
| Fees |
10% |
Transaction cost |
| Identity checks and withdrawal obstacles |
10% |
Burden when receiving funds |
| Geographic availability |
10% |
Access in the relevant context |
| Terms and limits transparency |
10% |
Clarity of rules |
Licence and protection
The licence and protection model assesses regulatory verifiability, legal transparency and user safeguards.
| Criterion |
Weight |
What is assessed |
| Licence status and verifiability |
35% |
Regulator record |
| Operator identity and transparency |
20% |
Legal entity |
| Clarity of authorized domains |
15% |
Scope of the record |
| Identity verification and anti-money laundering |
15% |
KYC/AML rules |
| Responsible gambling measures |
10% |
Risk-limiting tools |
| History of security incidents |
5% |
Factual incident information |
Support quality
The support model assesses access to help, responses and issue resolution.
| Criterion |
Weight |
What is assessed |
| Contact channel coverage |
15% |
Ways to contact support |
| Availability and working hours |
10% |
Terms for receiving help |
| Actual response speed |
25% |
Measured time |
| Answer accuracy |
20% |
Fit with the question and rules |
| Issue resolution and usefulness |
20% |
Practical outcome |
| Escalation and contact clarity |
10% |
Path to further resolution |
Contact details alone do not establish support quality. A page listing addresses may remain unrated.
Registration and account management
This model applies when enough information exists about the complete user journey.
| Criterion |
Weight |
What is assessed |
| Ease and completion of registration |
25% |
Full account creation journey |
| Clarity of requested data |
15% |
Clear requirements |
| Identity check transparency |
20% |
KYC terms |
| Account management and closure |
15% |
Account control |
| Recovery and security |
15% |
Restoring access and protection |
| Mobile and desktop consistency |
10% |
Consistent user journey |